Betable Ltd, ("Betable" "we" or "us") are committed to protecting and respecting your privacy. Betable takes care to ensure that the information you provide to us is protected and managed in accordance with the requirements of all relevant Data Protection Regulation.
Betable Ltd, located at Suites 3.05 Jactin House, 24 Hood Street, Manchester, M4 6WX.
Information we may collect about you
When you create an account with Betable, we are required to collect some information on you before you can use Our Services. Our records may include all or some of the following information about you:
Your name, gender, address, email address, telephone number, payment card details, date of birth, etc.;
details of your correspondence with Betable and any other information you have given to us;
details of your transactions and other activities carried out on Our Services.
details of your visits to our websites and/or Apps including, but not limited to, traffic data, location data, IP address, device ID, web logs, page views, ad data and other similar data, whether this is required for our own purposes or otherwise; and
additional information required for authentication purposes, such as details of your driver's license, credit card statement, utility bill or similar
your response to marketing campaigns from us or through our third parties.
How we may use information about you
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times.
Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
Providing and managing your Account;
Providing and managing your access to Our Website;
Personalising and tailoring your experience on Our Website;
Supplying Our services to you (please note that We require your personal data in order to enter into a contract with you);
Personalising and tailoring Our services for you;
Providing you with information about promotional offers from other brands with which we are affiliated.
Replying to calls or emails from you;
Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by adjusting your settings in your Account);
Analysing your use of Our Website to enable Us to continually improve Our Website and your user experience;
Complying with our regulatory duties, obligations and responsibilities including under the UK Gambling Act 2005 and UK Gambling (Licensing and Advertising) Act 2014, and any other valid and applicable legislation and to any other competent authority;
With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message, post with information, news and offers on Our services. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it subject to the rules set out by the GDPR.
In certain circumstances, We may not be able to comply with your request to be forgotten and we may refuse to comply with any such request for erasure where your personal data is being processed for the following reasons:
to exercise the right of freedom of expression and information
to comply with a legal obligation for the performance of a public interest task or exercise of official authority.
for public health purposes in the public interest;
archiving purposes in the public interest, scientific research historical research or statistical purposes; or
the exercise or defence of legal claims.
As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
The right to be informed about Our collection and use of personal data;
The right of access to the personal data We hold about you;
The right to rectification if any personal data We hold about you is inaccurate or incomplete;
The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you;
The right to restrict (i.e. prevent) the processing of your personal data;
The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
The right to object to Us using your personal data for particular purposes; and
Rights with respect to automated decision making and profiling.
If you have any queries or cause for complaint about Our use of your personal data, please contact us using the details provided in the Contact section and we will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office (“ICO”) or your local Citizens Advice Bureau.
Legal Basis for Processing
Our lawful basis for processing personal data include:
To fulfil a contract, we have with you.
When it is our legal duty to do so.
When it is in our legitimate interest.
When you consent to it.
Sharing your information
We may sometimes contract with third parties to supply services to you on Our behalf. These may include age verification, payment processing, search engine facilities, advertising, and marketing. In some cases, third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under applicable laws.
We may compile statistics about the use of Our Website including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of applicable laws.
We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
In order to correctly manage your account, we supply some of your personal information to Creditsafe. Creditsafe are credit reference agencies providing services such as credit risk and affordability checking, identity verification, fraud prevention, and anti-money laundering identification and tracking. All of these services are essential processing which is undertaken to allow us to best comply with the conditions of our license from the Gambling Commission. You can discover more about Creditsafe’s data processing by reading their privacy notice which is available here: https://www.creditsafe.com/gb/en/legal/privacy-policy.html.
Marketing and opting out
Subject to appropriate, applicable consent we may contact you via email, SMS, Telephone or post.
We may also send push notifications to your mobile device to provide game updates, communicate offers, promotions and other relevant messages. You can manage push notifications from your device's settings page for the relevant App.
These marketing messages will provide you with information about our own products and services, and information about Betable-powered Games and Sites.
If you do not want to receive offers from us, you can stop the delivery of promotional emails, postal mail and other types of promotional communications from Betable or its Betable-powered partners by:
Changing your marketing preferences in your Betable wallet, if you are an existing customer;
following the specific instructions in any email that you receive; or
contacting us via firstname.lastname@example.org and asking to be removed from our marketing lists.
Via your browsers and applications, where you can control notification settings.
Betable may obtain information about your use of its our Services by using web beacons and by placing a 'cookie', which is a small file, on your mobile device and/or computer's hard disk. We use two types of cookies:
Functionality Cookies - these cookies recognize you whenever you visit our websites or Apps and remember your user preferences. They also speed up access to our websites and the Apps (so you do not have to log on each time).
Advertising Cookies - these cookies are used to build a profile about you so that our marketing and advertising campaigns are more relevant to you.
All Cookies used by and on Our Website are used in accordance with current Cookie Law.
You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however, you may lose any information that enables you to access Our Website more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
Many web browsers automatically accept cookies, others may not. However, you can change your browser settings to either accept or reject cookies, according to your preference. If you do not accept cookies, you may lose some of the functionality of our websites and/or Apps. If you need more information about cookies such as what they do, how they work and how to enable/disable them, please go to www.aboutcookies.org.
Betable may monitor and record its communications with you (such as telephone conversations and emails) for the purposes of quality assurance, training, fraud prevention and compliance.
Betable takes the security of your data very seriously. We will take appropriate security measures against unlawful or unauthorised processing of your information, and against the accidental loss of, or damage to, your information. Our objectives are:
Confidentiality - only authorised people can access the information.
Integrity - information should be accurate and suitable for the purpose for which it is processed.
Availability - authorised users should be able to access the data if they need it for authorized purposes.
Subject Access Request
You are entitled to a file a Subject Access Request (SAR) to obtain a copy of the personal information which we hold about you. In order to submit a Subject Access Request, please email email@example.com with “FAO: Data Protection Officer - Subject Access Request” in the subject line. In the email body, please include the following
Your full name
Address (as registered on your Betable account)
Contact telephone number
Specifics of any exact details which you wish to receive (for example, copies of emails sent or received)
The requested information will be provided within one calendar month of the Subject Access Request being received by Betable. If for any reason Betable cannot meet this deadline (for example, if the requests made are numerous and complex), you will be informed of this within the initial one-month window, with an explanation as to why the data has not been provided, and a firm estimate of when the data will be collated and prepared for sending to You.
We will only retain data for the necessary time to complete the task that the data was collected for, or to meet our legal obligations.
You may request that your Personal Data be anonymised in the following circumstances:
Where the Personal Data is no longer necessary in relation to the purpose for which it was originally collected/processed.
When you withdraw consent, if consent is being used as the Legal Basis for Processing.
If you object to the Processing and there is no overriding Legitimate Interest or Legal Obligation to continue the Processing.
The Personal Data was unlawfully processed.
The Personal Data has to be erased to comply with a legal obligation
By law we must keep basic information about our customers after they cease being customers with respect to their Personal Data: Five (05) years, save for where a customer has self-excluded from the Website, in which case we are required to retain the personal data for seven (07) years from the end of the self-exclusion period, at which point the five (05) year retention period begins. In addition, we retain personal data for longer where required for a legal investigation or litigation.
How and Where Do We Share Your Data
We only keep your personal data for as long as We need to in order to use it, and/or for as long as We have your permission to keep it. However, we may be required to continue to retain records containing Your information for legitimate business, regulatory, compliance and/ or legal purposes.
Some or all of your data may be stored outside of the European Economic Area (“the EEA”) including but not limited to India. You are deemed to accept and agree to this by using Our Website and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Website. Our site has been developed with your personal privacy and security as our prime concern, employing sophisticated means to protect your data, including the strong SSL (Secure Sockets Layer) encryption to protect data going to and from the site, including personal details and any debit/credit card information provided to us. Encryption is used on all of our pages as can be verified by seeing the padlock symbol in the browser address bar. The padlock symbol indicates that SSL is being used and all information sent to and from the site is encrypted.
Several layers of firewalls are in place, together with DDoS mitigation, intrusion protection and prevention mechanisms, anti-malware, data-loss-prevention, anti-spam filters, together providing strong layers of defence to prevent unauthorized access to our servers.
Third party websites
Our websites and the Apps may, from time to time, contain links to the websites of our partners' networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
The Data Protection Officer Betable UK Suites 3.05 Jactin House 24 Hood Street Manchester M4 6WX
If you are unhappy with how we have used your personal information then please let us know, so we can launch an investigation. You also have the right to complain to the Information Commissioner’s Office.